Configuration & Customisation

The system adapts to your protocols

The first objection we hear from outside France is that the system must be built around French practice. It is not. Alert types, responder qualifications, dispatch radius and targeting are all configuration, not development.

Everything on this page is set by your administrator in the back office, without our involvement and without a release.

Alert types

Cardiac arrest is where we started. It is not the limit of the system.

Cardiac arrest

Including a distinct configuration for arrest at home, where the response pattern differs from a public place.

Other medical emergencies

Unconsciousness, haemorrhage, and any category you define.

Fire

Fire breakout, with its own responder profile.

Road accident

Different qualifications, different radius, different volume.

Each type carries its own responder profile, its own radius and its own number of people dispatched. A territory can run several types in parallel with entirely different rules.

Alert type configuration: the administrator selects which qualifications are dispatched for each type.
Alert type configuration: the administrator selects which qualifications are dispatched for each type.

Who gets dispatched

The qualification matrix is the heart of the configuration. For each alert type you choose exactly which categories of responder are engaged.

  • Healthcare professionals: physician, nurse, pharmacist, dentist, midwife, physiotherapist, paramedic, caregiver.
  • Rescuers: advanced and paediatric life support, first aid workers.
  • Firefighters: professional, volunteer, junior.
  • Security forces: state police, local police, army, customs.
  • Volunteers: basic life support, CPR-trained, and untrained volunteers who can still fetch a defibrillator.

A minimum age can be set per alert type. Untrained responders can be included or excluded type by type.

A tailored configuration engaging only firefighters, advanced life support rescuers and police for a specific alert type.
A tailored configuration engaging only firefighters, advanced life support rescuers and police for a specific alert type.

Dispatch parameters

Parameter What it controls
Radius or zone How far from the incident responders are searched for. Typically 250 to 500 metres, wider in rural areas.
Number engaged How many responders are dispatched per alert.
Target Whether a responder is sent to the victim or diverted to fetch the nearest AED.
Simultaneous alerts Several interventions running at once, each with its own responder set.
Colour codes Your own status colours, matched to your existing dispatch conventions.
Post-alert survey Enabled or disabled, with your own questions.
Special profiles Dedicated categories such as off-duty police officers.

Running it day to day

  • Multilingual back office, so your staff work in their own language.
  • Test mode with simulated responders, for training and for rehearsing procedures without disturbing anyone.
  • Automated qualification checks: an algorithm can validate uploaded training certificates, which removes the manual bottleneck as the community grows.
  • Density maps to decide where to recruit and where to install defibrillators.
  • Surveys to collect structured feedback after each intervention.

One network, several missions

A responder community built for cardiac arrest can be dispatched to a fire, a road accident or a natural disaster. For a public authority weighing the cost of building such a network, that changes the calculation entirely.

Tell us how your service works today, and we will show you the configuration that matches it.

Talk to our team